We want you to feel safe raising concerns about your care.

Step 1, Talk to us
If you are unhappy with your therapy or another aspect of your experience with Counseling House, we encourage you, where you feel comfortable doing so, to first discuss your concern with your therapist or contact Counseling House.

Step 2, Formal complaint
If the concern cannot be resolved informally, you may submit a written complaint to Counseling House.

Step 3, Independent support
If applicable under the Wkkgz, clients can receive free assistance from an independent complaints officer. Rijksoverheid

Step 4, Independent dispute resolution
If a complaint cannot be resolved, and the Wkkgz applies, the matter can be submitted to the recognised disputes body with which Counseling House is affiliated.